1.1. The Website offers a variety of products and services, including but not limited to screening packages, telehealth consultations, apparel, skin products, and more. Some of these products and services are provided by third-party external providers.
1.2. The Website is an online platform that connects users with products and services, but the Website owner assumes no responsibility or liability for the accuracy, quality, or outcomes of any products or services offered. All transactions, services, and products are subject to the terms and conditions of the third-party providers.
1.3. By using the Website, you agree that you are at least 18 years of age and have the legal capacity to enter into a binding contract.
2.1. Services: The Website offers telehealth consultations, screening packages, and other health-related services. These services are provided by licensed professionals and third-party service providers, and the Website owner does not assume any responsibility for the services rendered.
2.2. Products: The Website also sells apparel, skin products, and other merchandise. Some of these products are provided by external third-party sellers. The Website is not responsible for the quality, authenticity, or performance of any products sold by external providers.
2.3. Third-Party Providers: By purchasing or engaging in any services or products from the Website, you acknowledge and agree that these services or products may be provided by third-party providers, and the Website owner assumes no responsibility for any service provided or product purchased.
3.1. Payment: By purchasing services or products on the Website, you agree to pay all applicable fees associated with the services, products, or merchandise you have selected. All payments must be made in full prior to the provision of services or shipment of products.
3.2. Refund Policy: No refunds will be given for any paid services except in the case of a double payment or booking error. If you believe you have made a double payment or encountered a booking error, please contact our support team within [X] days of the transaction for assistance.
3.3. External Services: All services offered through the Website, including telehealth consultations and screening packages, are provided by third-party service providers. We do not assume any responsibility for the services rendered by these third parties. Any issues regarding services must be addressed directly with the service provider.
4.1. Product Returns: All product sales are final, with the exception of defective items. If you receive a defective item, please contact us within 24 hours of receiving the product to arrange for a return or exchange. We reserve the right to determine whether a product is defective based on our return policy.
4.2. Non-Defective Products: We do not accept returns on non-defective items. It is your responsibility to ensure that the products you are purchasing meet your needs prior to placing an order.
5.1. Scope of Telehealth Services: The Website offers telehealth consultations with licensed professionals. These services are intended for general consultation purposes only and should not be considered a substitute for in-person medical evaluations or emergency medical care. In case of an emergency, please contact your local emergency services immediately.
5.2. No Liability for Telehealth Consultations: The Website and its owners do not provide medical advice. Telehealth services are provided by third-party professionals, and the Website is not liable for any outcomes, advice, or treatment provided during a consultation.
5.3. User Responsibilities: By using the telehealth services, you acknowledge that you are providing accurate information to the healthcare provider. The Website assumes no responsibility for incorrect or incomplete information provided by users during consultations.
6.1. No Warranty: The Website provides its products and services “as is” without any representations or warranties, express or implied. We do not guarantee the accuracy, reliability, or availability of the Website, its services, or products.
6.2. Limitation of Liability: To the fullest extent permitted by law, the Website and its owners, affiliates, and service providers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website, services, or products, including but not limited to medical outcomes, product defects, or service interruptions.
8.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.
8.2. Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in Singapore.
9.1. Amendments: The Website reserves the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top of the page. Your continued use of the Website after any changes to these Terms constitutes your acceptance of the updated Terms.
We collect different types of information depending on how you interact with our website and services.
1.1 Personal Information
When you use our services, make purchases, or register on the Website, we may collect the following personal information:
• Identity Information: Name, email address, phone number, etc.
• Payment Information: Billing address, payment method, and payment details (such as credit card numbers or PayPal information).
• Account Information: Username, password, and other details required for account creation.
• Health Information: For telehealth services or screenings, we may collect relevant health-related information to provide accurate services. This data may include medical history, symptoms, and health records provided during consultations.
1.2 Non-Personal Information
We may also collect non-personal data to improve the website and enhance user experience, such as:
• Technical Information: IP address, browser type, device information, location data, and browsing behavior.
• Cookies: The Website uses cookies and similar tracking technologies to improve user experience, personalize content, and analyze traffic. For more information on cookies, please refer to our Cookie Policy here.
We use the information we collect for the following purposes:
• To Provide Services: To deliver products, services, and consultations (including telehealth), process your orders, and manage your account.
• Customer Support: To respond to customer service requests, provide assistance, and address any concerns.
• Payment Processing: To process payments and prevent fraud.
• Personalization: To customize the Website’s content and recommendations based on your preferences and browsing behavior.
• Marketing Communications: To send promotional emails or notifications about new products, services, or updates. You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences on your account page.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
3.1 Third-Party Service Providers
We may share your personal information with third-party service providers who help us operate our website and provide our services. These providers may include:
• Payment processors
• Telehealth providers
• Shipping companies
• Marketing and advertising services
• IT and hosting services
These third parties are only authorized to use your information for the specific purposes for which it was shared and are required to comply with applicable data protection laws.
3.2 Business Transfers
In the event that the Website undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Website if such a transfer occurs.
3.3 Legal Requirements
We may disclose your information if required by law or in response to a valid legal request, such as:
• To comply with a legal obligation
• To protect the rights, property, or safety of the Website, our users, or others
• To cooperate with law enforcement in an investigation
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
• Restriction: You can request a restriction on how we process your personal information in certain circumstances.
• Objection: You can object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
• Data Portability: You can request a transfer of your data to another organization in a structured, commonly used, and machine-readable format.
If you use our telehealth services or screening packages, any health-related information you provide (including medical history, symptoms, or conditions) will be treated with the utmost care. We will use your health information to deliver appropriate services and may share this information with licensed healthcare providers or other relevant third parties involved in your care.
We will store your health-related data only as long as necessary for providing services and complying with legal or regulatory requirements. You have the right to access or request the deletion of this information by contacting us.
Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
The Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information as soon as possible. If you believe we may have collected information from a child, please contact us.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at hello@sawadee.pink.
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. These files store information about your interactions with the website and help us remember your preferences, login details, and behavior across pages and sessions. Cookies can also be used to track and analyze website traffic to improve functionality and user experience.
There are different types of cookies, and they perform various functions. Some cookies are essential for the website to work, while others are used for analytical, functional, or advertising purposes.
We use the following types of cookies on our website:
2.1. Essential Cookies
These cookies are necessary for the basic functionality of the Website. Without these cookies, the website cannot operate as intended. They are usually set in response to actions you take, such as logging in, adding items to your cart, or filling out forms.
Examples: Session cookies for maintaining your shopping cart or login state.
2.2. Performance and Analytical Cookies
These cookies collect information about how visitors use the Website, including which pages are visited most often, and whether visitors receive error messages from web pages. They help us improve the performance of our site by analyzing how users interact with it.
Examples: Google Analytics cookies that track website usage, behavior, and performance.
2.3. Functional Cookies
Functional cookies allow the Website to remember your preferences (such as language or region) and provide a more personalized experience. These cookies help improve the website’s functionality but are not essential for its basic operation.
Examples: Language preferences, saved preferences for accessibility, or region-based customizations.
2.4. Targeting or Advertising Cookies
These cookies are used to deliver targeted advertising to you based on your browsing behavior. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
Examples: Cookies from third-party advertising networks (e.g., Google AdSense, Facebook Ads).
2.5. Third-Party Cookies
We may also use third-party cookies that are set by external organizations. These cookies allow us to integrate features like social media sharing and advertisement services. Third-party cookies are typically used for advertising, analytics, and social media features.
Examples: Social media sharing buttons (Facebook, Twitter, etc.) or third-party ad networks.
We use cookies for the following purposes:
• To enhance the user experience: Cookies help us remember your preferences and keep you logged in to your account.
• To analyze site performance: We use cookies to track how visitors use our website, so we can improve it.
• To provide personalized content and advertisements: Cookies allow us to deliver content tailored to your interests and show you relevant advertisements.
You have the right to control how cookies are used on your device. Here are some ways you can manage your cookie preferences:
4.1. Browser Settings
Most web browsers allow you to manage your cookie preferences by adjusting the settings in the browser. You can usually choose to block cookies, delete cookies, or receive a notification when a cookie is being set.
• For Chrome: Go to Settings > Privacy and Security > Cookies and other site data.
• For Firefox: Go to Preferences > Privacy & Security > Cookies and Site Data.
• For Safari: Go to Preferences > Privacy > Cookies and website data.
4.2. Cookie Management Tools
We may provide cookie consent management tools on the Website, which allow you to opt in or opt out of non-essential cookies, such as those used for analytics and advertising.
4.3. Opting Out of Targeted Advertising
You can opt out of targeted advertising cookies by visiting the following sites:
• Network Advertising Initiative (NAI)
• Digital Advertising Alliance (DAA)
• European Interactive Digital Advertising Alliance (EDAA)
Please note that even if you disable targeted advertising cookies, you may still see advertisements on the Website, but they will not be tailored to your interests.
We may allow third-party service providers to set cookies on your device. These third parties include:
• Analytics Providers: Google Analytics and other similar services to analyze website usage.
• Advertising Networks: Google AdSense, Facebook Ads, and other networks that deliver targeted ads.
• Social Media Services: Social sharing buttons provided by Facebook, Twitter, LinkedIn, etc.
• We do not control third-party cookies, so we recommend that you review the privacy policies of these third-party providers to understand how they use cookies and collect data.
By using our Website, you consent to the use of cookies in accordance with this Cookie Policy. When you visit the Website for the first time, we will display a cookie banner asking for your consent to use non-essential cookies.
You can withdraw or change your consent at any time by managing your cookie preferences or by adjusting your browser settings as outlined above.
We may update this Cookie Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Last updated” date at the top of the policy. We encourage you to review this policy periodically for the latest information on how we use cookies.
If you have any questions about this Cookie Policy or our use of cookies, please contact us at hello@sawadee.pink.